FAQs


Questions? customerservice@bybanuco.com

Our jewelry

By Banu Co. strives to continuously maintain high standards in the products we produce through design and material. Over time, 92.5 sterling silver will change color and/or tarnish. In other words, general exposure to air, salt and sulfur will encourage the appearance of tarnish on 92.5 sterling silver. However, there are many ways to keep it from tarnishing.

How do I care for my jewelry?

Jewelry should be kept absolutely dry. When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintains colour for vermeil and silver pieces. Always remove your jewelry when washing your hands, bathing, applying scents, lotions and sprays. Your jewelry should be the first thing that comes off when you come home. Professional cleaning is recommended as often as once a year.

Does my order include warranty?

Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover scratches, damages caused by accident (bent ring, broken chain, stone fallout), abuse, neglect, improper use or storage of the product, unauthorized modifications or normal wear and tear.

How long does it take to receive my order?

If you live within Ontario/Quebec, the package will be delivered within 2-7 days. If you live anywhere else within Canada, the package will be delivered within 5-10 days. If it is international, the package will be delivered at the earliest in 1-2 weeks. 

What shipping method do you use?

All Canadian orders are shipped via FedEx with a tracking number, where a signature is required for confirmation of delivery. All international orders are shipped via Canada Post with a tracking number.

How much is shipping?

Canada

  • Orders under $60: Shipping is $10
  • Orders over $60: Shipping is FREE

USA

  • Orders under $100: Shipping is $20
  • Orders over $100: Shipping is FREE

All other countries

  • Orders under $250: Shipping is $35
  • Orders over $250: Shipping is FREE 

International customers (outside of Canada) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by By Banu Co., and thus cannot be refunded. 

Is it safe to order on bybanuco.com?

Yes, our online website is layered with a 128 bit encryption. Also, our website is Level 1 PCI compliant.

What payment options are available?

We accept Visa, MasterCard, American Express and PayPal.

Size Chart (Rings/Necklaces/Chains)